Bitcoin-ex reserve the right to amend the terms and conditions at any time, it is the user's duty to check for changes in terms of service. By registering an account and using our service, you agree to these terms and conditions.

Acceptable Use of Service

Accounts are for the use of the primary owner only. Account holders are not permitted to "borrow", "lend" or "sell", their account or account balances to any third party. Bitcoin-ex reserve the right to refuse service and/or access to any party.

Customer Information

You agree to provide accurate, up to date and complete information when registering and updating your account. You must maintain the security and confidentially of your login details. Bitcoin-ex will not be responsible if your account is hacked or locked.

User Conduct

Abusive behaviour not limited to swearing, cursing, insulting, and or threatening behaviour towards Bitcoin-ex, its staff or customers is strictly forbidden. Personal abuse of ANY kind, whether transmitted across live chat, an instant messenger, email, support ticket, forum or telephone will result in immediate account termination.

Trading and Wallet Terms

When you place an order, it will become live in the market and may be matched with another order at any point. While you are able to cancel the order, only an instruction will be sent to the matching engine, which can only cancel the order should it match with no order in the time that it takes to reach the top of the queue. Please make sure to confirm amounts in orders before placing them, we will not be able to refund any mistakes.

Please make sure to verify addresses and amounts before depositing or withdrawing from your wallet. We will not be able to recover any coins that have been sent to the wrong address.

Bitcoin-ex does not accept any liability for any delays, errors and inaccuracies in any data provided to you and handled by the matching engine or online wallet. In the event that you become aware of a defect or malfunction with the service, please immediately notify us of this issue.

Bitcoin-ex does not accept any liabiliy for the loss arising from any authorised access on your account. All trading activity is final and cannot be undone.

Quality of Services

Although Bitcoin-ex will make the best efforts to provide quality and uninterrupted services, this is not guaranteed. Bitcoin-ex will not be responsible for any damages a service interruption may cause to the user.

Consequential Loss and Compensation

Bitcoin-ex accepts no liability for any loss however so arising suffered as a result of any failure or fault in the service provided by Bitcoin-ex. Any compensation shall be at the discretion of Bitcoin-ex.


Bitcoin-ex will not be responsible for any damages that you may suffer. Bitcoin-ex makes no warranties of any kind, expressed or implied for services we provide. Bitcoin-ex disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Bitcoin-ex and its employees.

Applicable Law and Venue

These Terms of service shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.


Bitcoin-ex and the Bitcoin-ex logo are trademarks of Bitcoin-ex. All other trademarks are the property of their respective owners.

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